Wagner’s strives to provide quality goods along with excellent customer service. Part of achieving this goal involves working with information that helps us understand what customers want when they visit our site. Information You Provide Us In several areas, we ask you to provide information by filling out and submitting an online form. Following is a list of the information we request and details on how we use this information. Checkout - We ask for your name, address and contact information so we can send you your order, and so we can contact you if we have a question about your order. We ask for credit card information so we can fulfill your order, and so we can provide this information to the company or companies who process your credit card payment. When you make a purchase your credit card will be processed by Wagner Vineyards. Please check your credit card statement to verify that the charges have been properly processed. We do not share any other information with third parties, except in the case of contact or order information needed to fulfill your order. We do not share, sell or rent email addresses. My Account - When you create an account, we ask for your name, address, phone number, email address, and a user name and password. We use this information to fulfill your orders and to enable time-saving features like express checkout. We do not share, sell or rent this information. Newsletter - We ask you to provide a name, email address and profile information. We use this information only to fulfill your request and, in the case of profile information, to help make sure we're sending you the type of email updates you want to receive. We do not share, sell or rent email addresses. Gift Cards and Gift Messages - These options allow you to send a personal greeting with your gift order. We make no use of the information contained in these greetings except to complete your order as you have requested. Information We Don't Collect - When you visit and browse our site, we do not collect your name, email address or any other personal information unless you provide it to us. How We Use Email - After you place an order on our site, you will receive an email confirmation and, in most cases, an email with package tracking information once your order has shipped. We send our Newsletter or email updates on new releases, products and event information to subscribers only. Unsubscribe instructions are included in each edition of the email. We do not sell, share or rent email addresses with other companies. We do use email as a means of receiving feedback from our customers, and encourage you to email us with your questions or comments. Links To Other Sites - Occasionally we provide links to other sites we think you will enjoy. These sites operate independently of us and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit. About Information We Share With Others - We do not, under any circumstances, share, sell or rent your information to anyone. Information We Do Not Share With Others - We do not share, sell or trade email addresses, information collected as part of a survey, or specific details about you or your household. We do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information. We do not release credit card or financial information for use by other companies. For both privacy and security purposes, all transactional information communicated between customers and our Web site is transmitted in an encrypted format, and all credit card information is deleted from our servers immediately after card authorization. How To Remove Your Name From Our Mailing List - CLICK HERE or Email us with your request
Updates To Our Information Practices - We're always looking for ways to improve our site's features and services and to improve the way we communicate our information practices. As a result, this statement is updated from time to time. We encourage you to periodically review this page for the latest information on our privacy practices. Questions or Comments - For questions, comments or assistance with any privacy-related issues, we invite you to email us or call us at: 1(866)-924-6378.
We understand your concerns about online security. Because we share your concerns, we work diligently to keep our site a highly secure ordering environment so you can shop with confidence. The result is a Web site that offers you the high level of service, convenience and trustworthiness.
Using our e-business software, in conjunction with features built into popular browser software, our site provides advanced security for your online purchases. The following section describes how the secure order process works, from start to finish.
Important! Your order will be processed by Wagner Vineyards. We handle all order processing and order fulfillment. Your credit card statement will list Wagner Vineyards as the merchant for your order.
1. Entering Your Order
Every purchase is secure, and clicking a Checkout button on the Shopping Cart page is all it takes to get started. The security features are automatic; you don't need to do anything special to invoke them.
2. Making a Positive ID
Once you've clicked the Checkout button, your browser looks for a digital certificate to confirm that it is communicating with us. Once a positive ID is made, your order continues.
3. Entering Secure Mode
Next, your computer and our server begin communicating in secure mode, sending data back and forth in an encrypted format.
After your browser has entered secure mode, we'll ask you for your credit card information. The encryption features of browser software are exceptionally powerful and ensure the security of data as it is transmitted to our server. Our site makes use of the Secure Sockets Layer (SSL) protocol and 128-bit strong encryption to provide the highest level of security available.
4. My Order Is Complete. What Happens Next?
Security measures continue even after you've placed your order, as we process your order in a highly secure computing environment.
You will receive an email confirmation of your purchase, and you will be directed from Secure Mode back to the website.
Can a Purchase be made with a Browser That Doesn't Support Security?
No - the e-commerce system has been designed to process orders only with browsers that support secure mode. Please note that the latest versions of Netscape's and Microsoft's browsers have security features, and both are free for downloading. Visit either company's Web site for details.
We've worked hard to bring you a secure online ordering environment. We hope you'll contact us with your questions, comments or concerns.
Forget Your Password?
In the event you forget your account password, please CLICK HERE. We will email you your Username and Password.
All packages containing alcohol are shipped via FedEx Ground with Adult Signature Required. An adult over 21 years of age must be present to sign for the package – they CANNOT be left in a specified location without signature. Please keep this in mind when entering delivery address information. FedEx will attempt delivery 3 times, after which the package will be returned to Wagner’s. We will reship the package only after obtaining customer approval and payment of any return and reshipping fees by said customer.
Orders are generally processed & shipped within 2-3 business days after being received. We may occasionally hold orders due to extreme weather conditions, in order to insure quality of the delivered product.
If you wish to cancel an order after placement, please e-mail us or phone toll free at 866-924-6378 as soon as possible.
Delivery times vary based on location; please allow for 5-10 business days. See zone map below for approximate delivery time to your area once your order has been processed & shipped.
Under New York state law, alcoholic beverages may not be returned once sold, except in the case of defective bottles. Undeliverable shipments due to incorrect or incomplete address information being provided will either be reshipped at the expense of the customer or refunded, minus applicable shipping & return fees.